For managed service providers
Borrow a principal architect
For the client problem that lands above your team's ceiling and below the cost of a full-time senior hire. Consumption-based, no minimum commitment, and invisible to your client.
The problem
Senior architects are the one thing you cannot buy off the shelf
You can outsource a help desk. You can outsource a NOC. There is a whole industry doing it at a price you cannot beat and would not want to.
What you cannot outsource cheaply is the person who looks at a stalled HA design, or an environment nobody documented, and knows what to do. Those people are expensive to hire, slow to find, and you need one occasionally rather than constantly.
That is the gap we fill. Not capacity. Depth, for the hours you actually need it.
When MSPs call us
Usually one of these
None of these need a vendor relationship. They need a few hours of someone who has solved it before.
- A client problem has stalled and the answer is above your senior engineer's ceiling
- You are quoting work you are not certain you can staff
- One person in the business is the single point of failure on architecture
- A design decision is being made under time pressure that you will live with for years
- You need a second opinion before you put a number in front of a client
How it works
Start at whichever end makes sense
Most MSPs start with a question or a handful of advisory hours. Some of those become projects. Some do not, and that is a fine outcome.
- 01A questionSend it over and get a written answer from a senior operator inside five business days. No commitment, no call.
- 02Advisory hoursPrincipal architects on consumption. No minimum, no retainer. Use four hours one month and none the next.
- 03A fixed-price buildScoped, priced and delivered with documentation and repeatable scripts, so your team owns it afterward.
- 04An embedded engineerA senior resource inside your delivery team, reporting to your project lead, for as long as the work runs.
On white labelling
We work behind your brand if you want us to. Your client relationship, your invoice, your SLA. We have no interest in the end customer and will not approach them.
The Second Opinion
Ask a question. Get a real answer.
Send one specific question about a client environment and get a written answer from a senior operator within five business days. Not a call, not a discovery process, not a pitch.
Scrub anything identifying before you send it. We only need the shape of the problem.
The kind of question this is for
- A client's failover keeps promoting the wrong node and we have been at it two weeks. What would you check that we probably have not?
- We are quoting a migration and I am not certain we can staff the design. Can you sanity-check the approach before the number goes out?
- A client is asking for SOC 2 support and we do not do compliance work. Can we take that on or should we refer it?